How can we help?
A few useful answers for a smoother journey.
Does it work in airplane mode?
Yes. Movement photos and spoken guidance are bundled in the app. Once access is established, your included routines work offline. Opening the app offline for the first time offers one complimentary flight. Purchases, restoring access and refreshing store prices need an internet connection.
Can I do the routines in my seat?
Yes. Seated movement is at the heart of InFlight, including shoulders, ankles and calves. Standing is always your choice. Stand only when permitted, follow crew instructions and keep aisles clear.
Which routines are free?
Quick seated and Quiet Legs are free. Complete coaching unlocks the full routine library and flight features. The first offline launch also offers one complimentary flight.
Do I need an Apple Watch?
No. Your iPhone or iPad includes the routines, photographs, written cues and spoken guidance. The optional Apple Watch companion lets you follow movement cues on your wrist.
How do I restore a purchase?
Connect to the internet and sign in with the Apple Account used for your purchase. Choose Restore Purchases in the app or paywall. If access is still missing, contact support with your app version and the ID from Settings → Copy purchase support ID. Keep that ID private.
How do I cancel a subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Choose InFlight to manage or cancel your subscription. Deleting the app does not cancel renewal. Buying permanent access does not automatically cancel an existing subscription. See Apple’s subscription instructions.
Why are my reminders quiet?
Check your flight reminder settings and whether a meal or rest pause is active. Then check iOS notification permissions and Focus settings. Your device and operating system control when notifications can be delivered. InFlight does not detect meal service, turbulence or seat-belt signs.
How do I export or delete my data?
Use the export and deletion controls in the app’s Settings. Deleting history and flight plans removes current local records and queues known synced records for deletion. iCloud deletion retries when your linked account and a connection are available. Turning sync off does not delete earlier synced records. Read about exports, Watch data and deletion limits.
Is InFlight medical advice?
No. InFlight provides general movement guidance, not medical advice or treatment. Move gently, stay within a comfortable range and stop if uncomfortable. Always follow crew instructions.